Telephone Number For John Lewis Customer Services

0843 515 8646

Contact the John Lewis customer service number to be connected to a representative of the UK’s most popular high street retailer. Whether you are a fresh customer looking to benefit from the department store’s well-known cost matching service, or just an existing customer needing to contact the award winning customer services section, then this number is mainly for you. All calls to the John Lewis Contact Number on 0843 515 8646 from a BT landline cost no more than 5p/minute. However, it could be more when calling from mobiles and other networks.

To check whether an item is being stocked by your local shop from which you want to buy, just call John Lewis Customer Service number on 0843 515 8646. The customer care representatives can help you further by transferring your call to a particular section in your nearest John Lewis shop and are always pleased to provide their support. Don’t forget, you also have the convenient option of shopping online with the products delivered direct to your house. Customer satisfaction actually is their number one priority, contact John Lewis now to see for yourself.

In addition, whenever an item is out of stock on the online shop, you can still call the John Lewis telephone number. The team could have the ability to process an order for delivery from your closest shop.

Cancelling an online order

You can cancel any order placed on the internet by calling John Lewis Customer Services before delivery. There are a few situations however where the customer care team might not be able to help, in which case you have to follow the straightforward ‘Returns’ process.

Telephone number to call to make a price match claim

Primarily, ensure you have all of your order details with you. The order should have been made within the last 28 days to qualify for the offer. Additionally, you will want all of the competitor’s details including item number, cost, and website address if appropriate. If the purchases were made on a local store, you can call the John Lewis Customer Service number listed above. If the purchases were made online, then you will have to complete an online form as provided on the John Lewis website.

Don’t forget, the price matching service is simply available against retailers who additionally have high street shops so this offer does not apply to online- retailers only.

How to return an unwanted item or make a complaint

The Distance Selling Regulations mean that any item bought on the internet or by phone may be returned for a complete refund within 7 days, no matter the condition. There are a few apparent exceptions to this rule including personalised goods, gift cards and perishable goods etc. which can only be returned back if not in good condition. If you have recently bought an item that has become faulty, then you should seek technical support by phoning the John Lewis Contact Phone Number on 0843 515 8646.

Complaints as well can be made by calling this telephone number. The highly trained support staff supporting the helpline are constantly accessible to answer your questions and ensure you are always happy with your purchase. John Lewis take their customers’ satisfaction very seriously and will do their best to solve your problems when you call them. Subsequently, higher call costs may apply if you are calling from abroad and you also may want to e-mail them.

John Lewis additionally has contact numbers for various sections like:

  • Credit Card Services
  • Insurance
  • Car
  • Life
  • Wedding
  • Pet
  • House
  • Traveling
  • Waitrose Wine (Accessible through John Lewis)
  • House Telephone and Broadband

If in doubt, you can always call the general enquiry helpline provided here and request your call to be transferred to the appropriate department.

Opening Hours

Monday to Saturday, 7am to midnight.

0843 515 8646